We are happy to assist you. If you have a general question regarding your credit card account, please review our
Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
If you suspect your card has been lost and/or stolen, please call our customer call center at 1-866-273-3281 immediately.
- PHONE
- Customer Service
- For calls outside the United States
- MAILING
Payment Address
CSE FCU VISA
PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your
receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are
unable to resolve your dispute with the merchant, complete the VISA Dispute Form and mail
to:
- Mail:
Visa Disputes
PO Box 37035
Boone, IA 50037-0035
You may also call our customer call center at 1-866-273-3281 if you have further questions.
- IF YOU SUSPECT FRAUD:
Call 1-866-273-3281 immediately to report any fraud. Complete the Fraud Affidavit
and mail to:
- Mail:
CO-OP Financial Services
PO Box 10409
Des Moines, IA 50306